Food delivery services across Thailand have been warned they could face fines for increasing commissions during the coronavirus outbreak.
There has been a massive increase in the number of online food orders on platforms such as Grab, Line Man, and Foodpanda since a state of emergency was declared in Thailand.
Complaints have been flooding in saying that the food delivery services have been increasing their service fees from an average of 20 percent commission to a whopping 40 percent.
In addition, platforms are charging restaurants more fees for marketing and advertising.
In response, Grab has said that it is reducing its maximum food delivery commission from 35 percent to 30 percent.
Line Man, which has always charged between 20 percent and 30 percent commission for restaurants which have opted into a promotional program, said that restaurants can opt to choose a service without commission where customers pay the regular delivery fee.
Foodpanda, which has witnessed a 30 percent increase in orders over the past few weeks, said it is keeping its commission at 30%. They are also investing in the health and safety of drivers with insurance, masks, and sanitizer kits being rolled out.
Source: NY Times