On Tuesday, the Thai cabinet approved new measures to regulate and control online delivery services following a host of complaints during the coronavirus lockdown.
Throughout Thailand’s lockdown, online food deliveries surged with the Trade Competition Commission warning that if prices were unfairly increased, companies would receive fines.
Despite the warning, numerous complaints were made regarding the prices charged by online delivery platforms. Deputy government spokeswoman, Ratchada Dhnadirek said:
“The covid-19 outbreak has changed consumer behavior, and more consumers are using these online services, and there were complaints, so control [of] prices is necessary. There were complaints from consumers of online services about the price of food delivery.”
In response, online delivery services are among 50 services and products that have added to an updated “controlled” list approved by the cabinet.
The price control aims to prevent companies from setting unfair prices and conditions. It will come into effect from July 4th with a review taking place again next year.
Explaining which services would now feature on the controlled list, Ms. Dhnadirek gave examples of Grab, Kerry, and FoodPanda.
In April, restaurant owners complained that some food delivery platforms had raised their rates from 20 percent to 40 percent during the covid-19 lockdowns.
The companies have not yet commented on the new regulations.
Source: Bangkok Post