Customers who had purchased tickets for Thai Airways flights have been left frustrated and angered by an admission from the airline that their filing in bankruptcy court means they cannot issue refunds for unused tickets.
Just last week, before the Central Bankruptcy Court accepted the airline’s request for bankruptcy rehabilitation, Thai Airways had advertised three options for ticket holders on their website, one of which was a full refund.
However, on Thursday, the Corporate Image and Communications Department of the airline said it would be unable to offer refunds at this time as it is restricted by obligations under the law.
The bankruptcy law prevents Thai Airways from disbursing funds while undergoing reconstruction, however, the airline has promised to refund customers within six months and without any additional charges.
Thai Airways emphasized their desire to take care of valid ticket holders in addition to members of their Royal Orchid Plus membership program.
They plan to resume operations again in July pending the lockdown situations across destination countries. The airline’s website said:
“The (planned) resumption in July 2020 is still under consideration. THAI is monitoring the situation and preventive measures and lockdowns in each country as well as travel demand to resume services as the covid-19 situation improves.”
Meanwhile, Palin Chuchottaworn has resigned as a board member for Thai Airways International Plc just one day after he was appointed.
The reason stated was a violation of a regulation that anyone who has held a cabinet minister’s post cannot assume a position in any organization in which the government holds a stake.
Source: Bangkok Post